The Chappelli 10 Day Test Ride Guarantee
Love it or return it within 10 days and get your money back!
We believe that we make and sell the best quality bicycles for their price point in Australia bar none. We are sure that you will love our bicycles and we stand by their quality.
We are so sure that you will love your new Chappelli that we offer a 10 day no questions asked return policy on all our bicycles ordered online. If you don’t like your bike for whatever reason you only need to contact us and then return it in ‘as new’ condition to get a 100% refund on the purchase price of the bike. We will even pay for and arrange return shipping, however the original shipping charge will remain. The returned bike will need to be re-packaged in original packaging to protect it for the return trip.
All returns under the 10 Day Test Ride policy are subject to Chappelli being notified of customers intent to return the bike within 10 days of customer receipt of the bike. Then receiving the bicycle back to Chappelli within 21 days of initial receipt by the customer. The items must be returned packaged and protected in their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged and saleable condition. Refunds will only be processed once Chappelli is satisfied with the condition of the returned bike.