FAQs

Pricing and Payments
CAN I BUY NOW AND PAY LATER?

Sure can! Chappelli has partnered with Afterpay and Zip so that you can get your hands on a bicycle as soon as possible. Simply select Afterpay or Zip as your payment method at the checkout. Either sign into your existing account or set up a new account with a piece of ID and you’re ready to ride!

WHY ARE CHAPPELLI BIKES SO AFFORDABLE?

We get this a lot. Our bikes’ affordability comes from a combination of things – mostly it’s because they’re designed to look and ride well, and good design shouldn’t mean expensive. We’re also Australian owned, operated and sell direct to you, the consumer. That means you don’t pay extra for agents, wholesalers, distributors and retailers.

Sizing
HOW DO I KNOW WHICH SIZE TO BUY?

We have put together a bike sizing guide to help you choose the correct size. If you need any further advice, please drop us a line here and we'd be happy to help.

Delivery
HOW MUCH WILL DELIVERY COST?

We deliver Australia wide. Delivery to metro areas in capital cities is $49 (excl NT & TAS). Delivery to major regional centres is $89. For delivery to remote regional areas, Northern Territory and Tasmania please contact us for a quote . For more information see our shipping rates table.

HOW LONG DOES DELIVERY NORMALLY TAKE?

We aim to dispatch all orders within 1 – 2 business days of receiving them, however during busy times it may take us a day or two longer to process, however this is rare.
Freight times to metro areas in capital cities usually takes 3 – 5 business days.
Freight times to major regional centres usually takes 6 – 10 business days.

DO YOU DELIVER INTERNATIONALLY?

We can ship overseas on occasion, however international freight for bicycles is very expensive. Please contact us for a quote.

WILL I BE ABLE TO TRACK MY ORDER?

You bet! You will receive a tracking number via email once we have processed your order. You will be able to track your new bike via our freight partners website.

WHERE SHOULD I HAVE MY ORDER DELIVERED TO, WORK OR HOME?

Our freight partners will deliver the bicycle or item to your home or office, as long as someone can sign for it (which is why most people prefer at work).
If the courier can’t deliver it on the first attempt they will attempt re-delivery another time. PLEASE NOTE: Re-deliveries may be charged to the customer by the freight company. You have been warned.
A lot of our customers have their local bike shop complete assembly of the bike for them. In this instance we can arrange to have the bike delivered direct to your bike shop of choice. 
Please note that our freight partners cannot deliver to PO boxes.

CAN I CHANGE MY ORDER?

Yikes! If you need to change your order we will do our very best, but once we have released your new bike into the big bad world our hands are tied! Please contact us and mark it URGENT, we will try our best to help. No guarantees, so please choose wisely.

Warranty and Returns
DO YOU OFFER WARRANTY?

Absolutely! All of our bikes come with a 2-year warranty on frame and forks and 12-month warranty on components. To help avoid any potential warranty disagreements, we do recommend you have a qualified bicycle mechanic assemble your bike or check it over to ensure correct assembly. More warranty small print can be found here.

I HAVE A WARRANTY CLAIM, WHAT SHOULD I DO?

In the (super highly) unlikely event that you need to make a warranty claim, please take photos of the fault and contact us with as much information as you can. Avoid riding the bike until the claim is resolved.

WHAT IF I DON’T LIKE MY NEW BIKE?

We offer a 10 Day Test Ride on all of our bikes. If you’re not satisfied with your new bike, we promise to send you a full refund as long as you notify us within 10 days of receiving your bike. We’ll arrange for a courier to collect the bike at no additional cost to you. When it gets back to us in the same condition it left, we’ll process your refund in accordance with our returns policy.

Assembly
IS MY BIKE READY TO GO WHEN IT ARRIVES?

When your bike arrives, it is almost ready. We have done as much as we can in advance but in order to ship safely, we have left some things for you. Each bike is about 85% built when it arrives. In order to get your bike on the road, you simply need to:

- Attach the handlebars
- Attach the seat and adjust to a height that suits you
- Fit the front wheel
- Adjust the brakes
- Fit front mudguard (for women's vintage bike only)
- Screw on the pedals
- Pump up the tyres

The final assembly process typically takes approximately 30 - 40 minutes for a first timer. If you have any doubts or question your own mechanical dexterity, we recommend you take the bike to a qualified bicycle mechanic at your local bike shop or, dependent on your location, opt for one of our mobile bike mechanics to come to your home or work to assemble the bike for you. We also have easy to follow assembly videos on the product pages.

AT HOME ASSEMBLY SERVICE

We utilise a network of mobile bike mechanics in Melbourne, Sydney and Perth city area’s that can assemble your new Chappelli at your home or work. If you are in one of our mobile assembly zones, the option will appear at check out when the freight options are displayed.

DO I NEED SPECIAL TOOLS TO ASSEMBLE MY BIKE?

Each bike comes with a 6mm Allen Key, 4mm Allen Key and 15mm Wrench. You will need to get yourself a bike pump to pump up the tyres – But you’ll need one of these anyway.

WHAT SHOULD THE TYRE PRESSURES BE?

Tyre pressure should be checked regularly to ensure the tyres are correctly inflated. The tyres should not be inflated over the recommended maximum. To find out the best pressure for your bike refer to the sidewall of the tyre on your bike.

Stockists and Test Rides
IS THERE SOME WHERE I CAN TEST RIDE?

In keeping with our online focus with bikes shipped directly to you, we don’t have any permanent stores. You can test ride our bikes at your own home though. We offer a ‘10 Day Test Ride’ returns policy. If for whatever reason you’re not happy with your new Chappelli after a test ride at your house, contact us to arrange its return. See full details here.

Servicing and Maintenance
DO I NEED TO SERVICE MY BIKE?

We have designed our bikes to be as low maintenance as possible, but all good things need to be cared for! The most important service for any new bike is its first service. We recommend that you take your bike to your local bike shop for its first service after 6-8 weeks of use. The first service is critical as during the bedding period of any new bike, components can tighten, or loosen and rims can go out of true as the spokes settle in. So DON’T skip your first service!

On-going servicing after this depends on how often you use your bike and how you treat it. If you live by the sea, it’s always good to look after your bike with anti-rust spray and give the bike a regular wash and wipe to remove salt and moisture. For more helpful tips please refer to your owners manual that comes with your bike.

Child Seats
CAN I ATTACH A CHILD SEAT TO MY CHAPPELLI BIKE?

Of course. We would love you to share your adventures with your pet human!

Child seats can be attached to the front or back on all Chappelli models except the El Toro. We recommend Bobike child seats for our bikes as they are well made, easy on the eye and most are easily removable for those rare moments when it’s just you and your bike.

Design and Components
WHY ARE CHAPPELLI CYCLES SO FREAKING COOL?

Tough to give an exact reason but maybe it’s because we set out to create bicycles that we wanted to ride in colours and designs that we got excited about. Our lead designer, Pablo Chappelli is a multi-award-winning industrial designer with a love of bicycles. Fortunately for us, a lot of his friends and, now the world, love those bicycles too!

WHAT DID CHAPPELLI WIN AN INTERNATIONAL DESIGN AWARD FOR?

In 2012 we won an Australian Design Award for the Chappelli NuVinci bicycle. The judges reviewed products from over 120 entries from leading design companies around the world including BMW, Bose, Apple and Nike. We won the best product in leisure and sporting goods category, winning particular praise for distinctive design of our bicycle, the use of hub technology and the quality of our product. Whilst we won the award for our top end bicycle, we approach the design of all our bicycles with the same dedication. When you buy a Chappelli you are buying quality.

DO STURMEY ARCHER HUBS MAKE A TICKING SOUND?

They sure do! You may notice that the Sturmey Archer 3 speed hubs make a ticking sound in second and third gear, this is perfectly normal. So don’t let your cycling “expert” friend tell you there is something wrong with your bike. This is just a quaint little feature of 100 year-old technology that still works today.

WHY DO MOST OF CHAPPELLI’S BIKES HAVE STEEL FRAMES?

We manufacture most of our bikes with chromoly (steel alloy blend) tubing. Chromoly frames work better for everyday city or commuter bikes as they deal with bumps and vibration better than aluminium frames. Chromoly frames absorb the vibrations of daily road use whereas aluminium frames tend to transfer these vibrations to the rider, making aluminium framed bikes feel twitchy to ride. Chromoly frames are also more durable, lasting a lot longer. The weight savings between aluminium and chromoly is negligible as aluminium frames require a lot more material to provide the same strength as thinner chromoly tubing.

DO YOU OFFER CUSTOMISATIONS?

Our bikes are already customised compared to other generic blands … oops, we mean brands. Chappelli bicycles are designed with the unique individual in mind. They already have the unique appearance of customised bikes, without the wait times and extra expense. All of our bikes use industry standard components and dimensions, so there’s nothing to stop you customising aftermarket.




Have a question not covered by the above?

If you have any other questions or comments, please get in contact with us!