Warranty & Returns

The Chappelli Guarantee

We believe that we make and sell the best quality bicycles for their price point in Australia bar none. We are sure that you will love our bicycles and stand by their quality. We offer

  1. 30 Day no questions and nothing to pay returns policy ( except custom builds and build & deliver)
  2. Lifetime warranty on our frames
  3. 12 month warranty on non-consumable parts (i.e. excluding tubes, brake pads etc)

30 Day No Questions Return Policy

We are so sure that you will love our bicycles that we offer a 30 day no questions asked return policy on all our bicycles ordered online (except custom builds and NuVinci Platinums). If you don’t like your bike for whatever reason you only need to contact us and then return it in ‘as new’ condition to get a 100% refund on your purchase price. We will even pay for and arrange return shipping (excluding build & deliver shipping)- so there is no cost to you.

Our Lifetime frame warranty and 12 month parts warranty

At Chappelli Cycles we pride ourselves on the quality of our bicycles and work hard to ensure we use only quality components from industry renown suppliers.  We offer an industry leading lifetime warranty on our frames and 12 month warranty on non-consumable parts. If  you do have any issues at all we will do best to resolve them as quickly and painlessly as we can. We have a network of bike mechanics and repair shops that we work with around Australia who can quickly fix any issue if you aren’t able to bring it back to one of the Chappelli shops.

The Warranty and Guarantee Small Print

The warranty applies only to the original owner of the product and is not transferable. If the item you receive is faulty or not as described, we will immediately exchange the item or refund your purchase. All returns under the 30 day return policy are subject to us receiving the item back within 30 days of receipt by the customer. The 30 days returns policy does not apply to custom builds or NuVinci Platinums. The items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and saleable condition. Incorrect assembly or maintenance may void your warranty. Consumable components such as tyres, tubes, brake pads and cables are excluded from this warranty. Chappelli Cycles will replace or repair at our discretion any frame found to be defective in materials or workmanship. Surface rust is not covered by this warranty. However structural rust that may compromise the safety of the bike is covered, except where that rust is the result of obvious neglect or mistreatment which can void the warranty. Any replacements under warranty will be made with our current stock of frames or components which may not be exact duplicates of originally purchased goods. The frame model used for replacement will always be of equal or greater value than the original frame or component. This warranty gives you specific rights in addition to other rights you may have under the Trade Practices Act and other State and Territory consumer protection laws.

What to do if you have a Warranty Claim

If your bicycle was purchased from our Melbourne or Sydney store, please take it in for them to assess. If the warranty claim is genuine, we will repair or replace the item. If the bicycle was purchased online, please take photos of the fault, and them send along with an explanation of the fault to tomandpablo@chappelli.com. We will do our best to respond to you as quickly and possible and work hard to get it resolved.